1.1. Categories of Personal Information We Collect

We collect the following categories of personal information:

• "Sensitive Personal Information" such as Social Security numbers (SSNs), financial account or card numbers, Precise geolocation, Racial and ethnic characteristics, Religious and philosophical beliefs, Union membership, Contents of mail, email and text messages, Genetic and biometric data;

• "Identifiers" such as name, alias, address, unique identifier, internet protocol address, email address, account number, Social Security Number, or government identification number;

• "Other Personal Information" such as name, signature, Social Security Number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, home value, or any other financial information, or medical information. Some personal information included in this category may overlap with other categories;

• "Protected Characteristics" such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information;

• "Commercial Information" such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;

• "Internet or Network Activity" such as browsing history, search history, information on a consumer's interaction with a website, application, or advertisement;

• "Geolocation Data" such as physical location or movements;

• "Inferences" drawn from other personal information such as profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes;

• "Biometric Information" such as physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, faceprints, and voiceprints, keystroke, or gait;

• "Sensory Data" such as audio, electronic, visual, thermal, olfactory, or similar information; and

• "Professional and Employment Related Information" such as current or past job history or performance evaluations.

1.2 How We Obtain Your Personal Information

1.3. How We Use Your Personal Information

We may collect, use, or disclose the personal information we collect for one or more of the following purposes:

1. To provide you with information, products, or services that you request from us - including the maintaining and servicing of accounts, providing customer service, and processing payments.

2. To carry out our obligations and enforce our rights arising from any contracts entered into by us.

3. Coordinate and arrange repair services.

4. To receive analytic or storage services.

5. To provide scholarship opportunities.

6. Undertaking internal research for technological development and demonstration.

7. Debugging to identify and repair errors that impair existing intended functionality.

8. Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes.

9. Auditing related to a current interaction with a consumer or our customers, and concurrent transactions.

10. Undertaking activities to verify or maintain the quality or safety of a device, system, or network that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, manufactured for, or controlled by us.

11. For short-term, transient use, including disclosure to third parties to build a profile about consumers or to alter consumer’s online experience outside the current interaction.

12. To comply with our legal or regulatory obligations.

13. Otherwise use the consumer's personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

1.4. How Long We Retain Your Personal Information

Based on contractual requirements and/or legal requirements, personal information is maintained for a specified period of time, as required by legal, regulatory, or industry requirements. Additional information such as emails, client designs, and vendor agreements are maintained for business purposes for an indefinite amount of time.

1.5. How We Disclose Your Personal Information

We may disclose your personal information to a service provider, contractor, or third party. When we disclose personal information to a service provider or contractor, we enter an agreement that describes the purpose and requires the service provider to both keep that personal information confidential and not use it for any purpose except performing the contract, or as otherwise permitted under the CCPA. We disclose personal information to third parties as follows:

• With our affiliates and investors we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, Commercial information, Geolocation Data, Internet or Network Activity, Inferences, Sensory Data, Biometric Data, Professional and Employment Related Information;

• With our warranty repair companies we disclose Identifiers, Other Personal Information, Commercial information;

• With credit reporting agencies we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, Commercial information;

• With utility companies and county agencies we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Commercial information;

• With our advisors such as lawyers, banks, auditors, accountants, and insurers we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, Commercial information, Internet or Network Activity, Geolocation Data, Inferences, Biometric Information, Sensory Data, Professional and Employment Related Information;

• With user access and customer service applications we disclose Identifiers, Other Personal Information, Protected Characteristics, Commercial information, Internet or Network Activity, Geolocation Data, Inferences, Professional and Employment Related Information;

• With shipping providers we disclose Identifiers and Other Personal Information;

• With marketing providers we disclose Identifiers and Other Personal Information;

• With our data analytics, network monitoring services, and incident response providers, we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, and Biometric Information;

• With word processing, communication applications, and calendar providers we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, Commercial information, Geolocation Data, Internet or Network Activity, Inferences, Sensory Data, Biometric Data, Professional and Employment Related Information;

• With law enforcement, courts, and pursuant to legal process where required by law, we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, Commercial information, Geolocation Data, Internet or Network Activity, Inferences, Sensory Data, Biometric Data, Professional and Employment Related Information;

• With governmental and regulatory agencies we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, Commercial information, Geolocation Data, Internet or Network Activity, Inferences, Sensory Data, Biometric Data, Professional and Employment Related Information; and

• With our data analytics and web hosting providers we disclose Sensitive Personal Information, Identifiers, Other Personal Information, Protected Characteristics, Commercial information, Geolocation Data, Internet or Network Activity, Inferences, Sensory Data, Biometric Data, Professional and Employment Related Information.

1.6. Sale of Personal Information

We do not sell your personal information. We do not sell the personal information of minors under 16 years of age without affirmative authorization.

1.7. Sharing of Personal Information

We do not share your personal information. Our site is not intended for or directed to minors. We do not knowingly share the personal information of minors under 16 years of age. ("Sharing" is means the disclosure of personal information for cross-contextual behavioral advertising.)

1.8. Employees / Former Employees / Applicants

If you are an employee, former employee, owner, officer, director, or job applicant with Cypress Creek Renewables, LLC, please visit our California Employee Privacy Policy for information on your rights and how to exercise those rights. This information was previously provided to you in relation to your employment or application for employment.

2.1. Right to Know

You have the right to request that we disclose certain information to you about our collection, use, and disclosure of your personal information ("Right to Know").Once we receive and verify your request, unless an exemption applies, we will disclose to you:

• Categories of Personal Information Collected, Disclosed, Sold, and/or Shared

  • The categories of personal information we collected about you.

  • The categories of sources for the personal information we collected about you.

  • Our business or commercial purpose for collecting that personal information.

  • The categories of third parties with whom we disclose that personal information.

  • If we disclosed your personal information for a business purpose, the categories of personal information shared with each category of third party recipients.

  • If we sold or shared your personal information for cross-contextual behavioral advertising, the categories of personal information sold or shared.

• Specific Information

  • he specific pieces of personal information we collected about you.

2.2. Right to Delete

You have the right to request that we delete any of your personal information that we collected and retained, subject to certain exceptions ("Right to Delete"). Once we receive and verify your request, we will delete, de-identify, or aggregate your personal information (and direct our service providers to do the same), unless an exception applies.

We may deny your Request to Delete if retaining the personal information is necessary for us or our service providers to:

• Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of our ongoing business relationship with the consumer, or otherwise perform a contract between the us and the consumer.

• Help ensure security and integrity to the extent the use of the personal information is reasonably necessary and proportionate for those purposes.

• Debug to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses' deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.

• To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer's relationship with the business.

• Comply with a legal obligation.

2.3.Right to Correct

You have the right to request that we correct your personal information if it is inaccurate (Right to Correct).Once we verify your identity and confirm that your personal information is inaccurate, we will correct your personal information (and direct our service providers to do the same).

2.4. Right to Limit the Use of Sensitive Personal Information

You have the right to direct a business that collects your sensitive personal information to limit its use to uses which are necessary to perform the services or provide the goods reasonably expected.However, we only use Sensitive Personal Information to provide the goods and services requested by you; to prevent, detect, and investigate security incidents; to resist malicious, deceptive, fraudulent, or illegal actions and to prosecute those responsible for such actions; to ensure people's physical safety; to perform services on our behalf; to verify or maintain the quality or safety of our products, services, and devices.

2.5. Right to Opt-Out and How to Submit a Request to Opt-Out

The CCPA gives consumers the right to opt-out of 1) the sale of their personal information, 2) the sharing of their personal information for cross-context behavior advertising, or 2) for use in automated decision making.

2.6. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, provide you a different level or quality of goods or services, suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

3.1. How to submit a request

To make a Request to Know, Request to Delete or Request to Correct, please contact us by either:

• Calling us at: (310) 581-6299

• Emailing us at privacy@ccrenew.com

Please provide us with:

• name,

• address,

• company name (if applicable),

• email address,

• last 4 of account number or SSN (if applicable),

• phone number,

• who you are to us (B2B contact, solar customer, website visitor, etc.);

• type of request being made; and

• description of information to be corrected (if applicable).

Only 1) you or 2) a person authorized by you to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a request on behalf of your minor child.

You may only make a Request to Know twice within a 12-month period.

A Request to Know, Request to Delete, or Request to Correct must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

• If you are submitting a Request to Know specific pieces of personal information, you will need to submit a declaration under the penalty of perjury confirming you are only correcting information about yourself.

3.2. Authorized Agents:

Before we can respond to a Request to Know, Request to Delete, or Request to Correct submitted by an authorized agent, we need to verify not only that person or entity’s authority to act on your behalf but also verify the identity of the authorized agent.

If you are authorized to submit a request on behalf of a California resident, please email us at privacy@ccrenew.com and provide the following information:

1. To verify your authorization to request on behalf of a California resident, please attach a copy of one or more of the following to your request email:

   • written and signed permission from the California resident, or

   • a valid power of attorney

2. To verify your identity, please attach copies of the following to your request email:

   • valid Government Issued ID (not expired) AND

   • a Utility Bill, Bank Statement, or similar documentation to verify your name and address.

3. To verify the identity of the consumer for whom you are submitting the request, please submit the required information by calling us at (310) 581-6299 or emailing us at privacy@ccrenew.com

   • name,

   • address,

   • company name (if applicable),

   • email address,

   • last 4 of account number or SSN (if applicable),

   • phone number, and

   • who the consumer is to us (B2B contact, solar customer, website visitor, etc.)

3.3. Response Timing and Delivery Method:

We will acknowledge receipt of your request within 10 business days of its receipt.We will respond to a request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.