CYPRESS CREEK RENEWABLES, LLC PRIVACY POLICY
Effective Date: June 16, 2023
To download and/or print this Privacy Policy ("Privacy Policy"), see https://ccrenew.com/privacy-policy/.
Privacy Policy Scope
Welcome! An overview of this Cypress Creek Renewables, LLC Privacy Policy is provided below. This Privacy Policy applies to your use of any online services provided by Cypress Creek Renewables, LLC and its subsidiaries/affiliates (collectively "Cypress Creek Renewables" "we" "our" or "us") (e.g., websites, online contracting, account management, and customer service systems) that post a link to this Privacy Policy, regardless of how you access or use it ("Online Services"), as well as the application, account, contact, and services information of our solar servicers customers ("Customer Services" and, together with the Customer Services, the "Services"). See https://ccrenew.com/terms-conditions/ to view our Online Services' Terms of Use, which govern the Online Services.
Below is a table of contents, which you can click on to link to each section of the Privacy Policy. At the end of each section, you can click on a link to return to this table of contents.
- INFORMATION WE COLLECT
- HOW WE USE INFORMATION.
- INFORMATION WE SHARE.
- DATA SECURITY AND MONITORING.
- CHILDREN'S PRIVACY.
- ACCESSING AND CHANGING INFORMATION.
- CHOICES: TRACKING AND COMMUNICATIONS OPTIONS.
- INTERNATIONAL ACCESS.
- EEOC / AFFIRMATIVE ACTION REPORTING.
- DO NOT TRACK SIGNALS.
- CHANGES TO THIS PRIVACY POLICY.
- CONTACT US.
1. INFORMATION WE COLLECT.
A. Information about You that You Provide.
Cypress Creek Renewables and/or its service providers, or third parties, may collect information directly from you. For example, Cypress Creek Renewables collects information when you use or register for the Services , subscribe to notifications, apply to qualify to become a customer, apply for or inquire about employment, or communicate or transact through or in connection with the Services.
Information Cypress Creek Renewables, its service providers, and/or third-parties may collect includes: (1) personally identifiable information, which is information that identifies you personally, such as your first and last name, e-mail address, phone number, address, full payment account number, and Social Security Number ("Personal Information"); and (2) demographic information, such as your age, zip code, property size, and your interest in our products and services ("Demographic Information").With regard to Social Security Numbers, it is our policy to protect the confidentiality of Social Security numbers in our possession from misuse and improper disclosure by maintaining and enforcing policies and physical and electronic safeguards against misuse and improper disclosure.
In addition, if you apply to become, or become, a customer of our Customer Services, you consent to our collection of information about your utility account ("Utility Account Data") from your utility, and otherwise, which may include both Personal Information and utility account and usage data.
Except to the extent required by applicable law, Demographic Information is "non-Personal Information" (i.e., data that is not Personal Information under this Privacy Policy). In addition, Personal Information, including, without limitation, Utility Account Data and Cypress Creek Renewables Collected PI (defined below), once "de-identified" (i.e., the removal or modification of the personally identifiable elements, or the extraction non-personally identifiable elements) is also non-Personal Information and may be used and shared without obligation to you, except as prohibited by applicable law. To the extent any non-Personal Information is combined by or on behalf of Cypress Creek Renewables with Personal Information Cypress Creek Renewables itself collects directly from you on or in connection with the Services , or Utility Account Data we receive from your utility pursuant to your consent in connection with the Services (collectively, "Cypress Creek Renewables Collected PI"), Cypress Creek Renewables will treat the combined data as Cypress Creek Renewables Collected PI under this Privacy Policy.
B. Information Collected Automatically.
Cypress Creek Renewables, its service providers, and/or third-parties may also automatically collect certain information about you when you access or use the Online Services ("Site Usage Information").Site Usage Information may include IP address, device identifier, browser type, operating system, information about your use of the Services , and data regarding network connected hardware (e.g., computer or mobile device). Except to the extent required by applicable law, or to the extent Site Usage Information is combined by or on behalf of Cypress Creek Renewables with Cypress Creek Renewables Collected PI, Cypress Creek Renewables does not consider Site Usage Information (including, without limitation, unique device identifiers) to be Personal Information or Cypress Creek Renewables Collected PI
The methods that may be used in connection with the Services to collect Site Usage Information include:
Log Information: Log information is data about your use of the Services , such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and may be stored in log files.
Information Collected by Cookies and Other Tracking Technologies: Cookies, web beacons, embedded scripts, and other tracking technologies now and hereafter developed ("Tracking Technologies") may be used to collect information about interactions with the Services , interaction with e-mails, and functionality of our site.
Cypress Creek Renewables is giving you notice of the Tracking Technologies and your choices regarding them explained in Section 7 so that your consent to encountering them is meaningfully informed.
C. Information Cypress Creek Renewables Collects From Other Sources.
Cypress Creek Renewables may also obtain information about you from other sources, including service providers and third-parties, and may combine that with Cypress Creek Renewables Collected PI. Cypress Creek Renewables is not responsible or liable for the accuracy of the information provided by third parties or for third party policies or practices.
An example of information from outside sources is what we receive from Consumer Reporting Agencies ("CRAs"). CRAs maintain sensitive personal financial and other information on millions of Americans and, because of the nature of the information, the Federal Fair Credit Reporting Act ("FCRA") strictly limits who can get access to the information, typically in the form of consumer reports, and what they can do with that information.
The FCRA permits a CRA to release a consumer report ("Credit Report") for certain permissible purposes, and no other. One of the main purposes is for a business that "intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer." Cypress Creek Renewables is a "creditor" who conducts credit transactions with customers that contract to purchase its Services for a price that is billed and then paid. Accordingly, Cypress Creek Renewables has a permissible purpose to obtain Personal Information and other information from a CRA on its customers, whether new or transferred from another provider.
Another broad permissible purpose is "in accordance with the written instructions of the consumer to whom it relates." Thus, a company who is not your creditor can obtain your Credit Report, but only with your clear written authorization, which may be by "electronic signature." We may also rely on this permissible purpose.
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2. HOW WE USE INFORMATION.
Cypress Creek Renewables may use information about you, including your Utility Account Data and other Cypress Creek Renewables Collected PI, as well as other Personal Information, for any purposes not inconsistent with Cypress Creek Renewables' statements under this Privacy Policy, or otherwise made by us in writing at the point of collection, and not prohibited by applicable law, including, without limitation, the following:
To provide you with information, products, or Services that you request from us - including the maintaining and servicing of accounts, providing customer service, and processing payments;
To interact and contract with financial investors;
In connection with corporate transactions (merger or sale);
Facilitate, manage, personalize, and improve your Service experience;
For our marketing purposes;
Improve the Services and for any other internal business purposes;
Fulfill other purposes disclosed at the time you provide Personal Information or otherwise where we are legally permitted or are required to do so;
Prevent and address fraud, breach of policies or terms, and threats or harm;
Carry out our obligations and enforce our rights arising from any contracts entered into by us;
Coordinate and arrange repair services;
To receive analytic or storage services;
To provide scholarship opportunities;
Undertaking activities to verify or maintain the quality or safety of a device, system, or network that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, manufactured, manufactured for, or controlled by us;
To comply with our legal or regulatory obligations;
To provide you with a decision on an employment application;
To provide you with employment benefits and process payroll; and
Otherwise use the information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.
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3. INFORMATION WE SHARE.
Cypress Creek Renewables may share non-Personal Information, Personal Information, and Cypress Creek Renewables Collected PI with service providers and third parties for the purposes discussed above in Section 2.
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4. DATA SECURITY AND MONITORING.
Cypress Creek Renewables takes reasonable measures to protect non-Personal Information, Personal Information, and Cypress Creek Renewables Collected PI from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the internet and online digital storage are not completely secure and Cypress Creek Renewables does not guarantee the security of your information.
To help protect you and others, Cypress Creek Renewables and its service providers may (but make no commitment to) monitor use of the Services , and may collect and use related information including Cypress Creek Renewables Collected PI and other Personal Information for all purposes not prohibited by applicable law or inconsistent with this Privacy Policy, including, without limitation, to identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the Services ; ensure compliance with our Online Services (see https://ccrenew.com/terms-conditions/ to view our Online Services' Terms of Use), and this Privacy Policy; investigate violations of or enforce agreements; and otherwise to protect the rights and property of Cypress Creek Renewables, third parties, and other consumers. Monitoring may result in the collection, recording, and analysis of online activity or communications through our Online Services. If you do not consent to these conditions, you must discontinue your use of the Online Services.
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5. CHILDREN'S PRIVACY.
The Services are intended for an audience 18 years of age and older. Accordingly, Cypress Creek Renewables does not intend to collect personal information as defined by the U.S. Children's Privacy Protection Act ("COPPA") ("Children's Personal Information") in a manner that is not permitted by COPPA. If we obtain knowledge that we have collected Children's Personal Information in a manner not permitted by COPPA, we will remove such data to the extent required by COPPA.
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6. ACCESSING AND CHANGING INFORMATION.
Cypress Creek Renewables may provide web pages or other mechanisms allowing you to delete, correct, or update some of the Cypress Creek Renewables Collected PI, and potentially certain other information about you (e.g., account information).Cypress Creek Renewables will make good faith efforts to make requested changes in Cypress Creek Renewables' then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from Cypress Creek Renewables' databases and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (a) as required by applicable law; and (b) for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law.
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7. CHOICES: TRACKING AND COMMUNICATIONS OPTIONS.
You can opt out of receiving certain promotional communications (emails or text messaging) from Cypress Creek Renewables at any time by (i) for promotional e-mails, following the instructions provided in emails to click on the unsubscribe link, or if available by changing your communication preferences by logging onto your account: and (ii) for text messages, following the instructions provided in text messages from Cypress Creek Renewables to text the word, "STOP". Please note that your opt-out is limited to the e-mail address or phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt out of receiving promotional communications, Cypress Creek Renewables may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Cypress Creek Renewables' ongoing business relations.
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8. INTERNATIONAL ACCESS.
Cypress Creek Renewables is based in the U.S. and the information we and our Service Providers collect is governed by U.S. law. We limit our business to selected states within the U.S. where we offer solar services and these Services are intended only for home owners in those states. If you are accessing the Services from outside of the U.S., please be aware that information collected through the Services may be transferred to, processed, stored, and used in the U.S. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the Services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including Personal Information, in the U.S. as set forth in this Privacy Policy. Return to navigation
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9. EEOC / AFFIRMATIVE ACTION REPORTING.
In conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission ("EEOC"), the Office of Federal Contract Compliance Programs ("OFCCP") and similar state and local regulatory agencies, we may ask you to provide us with self-identifying information (such as veteran status, gender and ethnicity). Providing such self-identifying information is voluntary, but if you do provide us with such information, we may submit that information, to the EEOC, the OFCCP and similar state and local regulatory agencies or otherwise use or disclose it for business-related purposes, including, without limitation, responding to information requests, fulfilling regulatory reporting requirements and defending against employment related complaints.
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10. DO NOT TRACK SIGNALS.
Our site does not respond to or honor Do Not Track signals.
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11. CHANGES TO THIS PRIVACY POLICY.
We reserve the right to change this Privacy Policy prospectively effective upon the posting of the revised Privacy Policy and your continued use of our Online Services indicates your consent to the privacy policy posted at the time of use. We may also give you notice of changes by any other reasonable method, such as to your account e-mail or property address, with changes prospectively effective as may be set forth in such notice. However, we will not use your previously collected Cypress Creek Renewables Collected PI, to the extent it is not collected under the new privacy policy, in a manner materially different than represented at the time it was collected without your consent. To the extent, any provision of this Privacy Policy is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.
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12. CONTACT US.
If you have any questions about this Privacy Policy, please contact Cypress Creek Renewables at:
Cypress Creek Renewables
3402 Pico Boulevard
Santa Monica, CA 90405
Attention: Legal Department